Flagstar Bank Responds to Email Scam

SecurePCNews.com recently posted an alert about a new Phishing email targeting Flagstar Bank's online banking users. As part of our normal practice we also reported it directly to Flagstar's abuse contact.

In response to our report to them, Flagstar promptly responded and provided great advice for detecting and responding to fraudulent emails. The email provided information on how to handle the email if you received it.



Following is Flagstar Bank's response:
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Thank you for bringing the suspicious e-mail you received to our attention.
Flagstar Bank would never send an unsolicited e-mail requesting confidential information from its customers.

Please delete the e-mail from your inbox. Do not respond to it. If you are a Flagstar Bank customer and have already answered the e-mail, please call our Customer Service department at (800) 642-0039 immediately. If you are not a Flagstar Bank customer, please contact your financial institution immediately.

Identity theft and fraud are serious issues for us at Flagstar Bank, and we will work aggressively with law enforcement officials to address every suspected use of our name in a fraudulent manner.
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Please do not respond to this e-mail. This e-mail box is used to collect and track data relating to suspicious e-mail. If you suspect fraud has occurred on your Flagstar Bank account, please call our Customer Service department at (800) 642-0039 immediately. If you have other specific questions relating to fraudulent e-mail, please contact us at http://www.flagstar.com/secure/contact.jsp .

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